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Coronavirus Notice

Burton Roofing depots are open


Following Government advice, Burton Roofing Merchants will continue to remain open both online, and in branches.

The Government has emphasised the importance of continuing the supply chain of construction materials for the UK’s infrastructure. As such Burton Roofing continues to maintain high stock volumes and is working with all suppliers to ensure stock is on the ground and available.

Staying safe

In order to remain safe and protect staff and customers Burton Roofing Merchants strictly complies to government guidelines and advice from Public Health authorities. These guidelines include;

  • Limiting the number of people on site at any given time.

  • One-way systems in showrooms.

  • 2m social distancing rules.
Hand sanitising stations in all branches.

  • Safety screens on trade counters.

  • Regular cleaning of all hard surfaces, door handles, work equipment and vehicles.

  • Deliveries will be made to the kerbside.
  • 
Mandatory face covering in our shop and showrooms.

In the interest of safety we would encourage all customers to pre order materials by either phoning the depots or emailing , so as to reduce any risk. Contact information for each depot can be found here.


Adhere to the rules

Now in our third lockdown The Construction Leadership Council (CLC) has called on firms to make greater efforts to ensure standards don’t slip as the new, more contagious variant of the virus continues to spread. As the rules tighten and risks remain high, we implore every customer to adhere to the rules: ignorance and complacency are not viable excuses.

If you wish to speak to anyone regarding Covid Safety precautions please email enquiries@burtonroofing.co.uk .

In it together

We would like to thank you for your continued support in these trying times. We wish you and your families well, and look forward to returning to our usual banter filled showrooms when it is safe to do so.

Useful resources

Version 6 of the Site Operating Procedures  (CLC guidance for working on construction sites)

Working in Other People’s Homes’ (Government guidance for tradespeople working in other peoples homes)

FAQ’s


How will deliveries work?

All deliveries will be done adhering to social distancing guidelines and materials will be delivered to the kerbside. A 2m cordon will be placed around vehicles during the delivery and customers will no longer sign for their delivery. A copy of the customer’s paperwork will be attached to the pallet or timber. Throughout their shift, drivers are advised to maintain good hygiene practices and observe social distancing. All vehicles will be cleaned at the end of every shift.

Are all your branches open for collection?

All Burton Roofing Depots are officially open for trade though please note safety measures must be adhered to at all times when visiting or recieving a Burton Roofing Delivery.


Do I have to wear a mask?

Face coverings must be worn when visiting Burton Roofing shops and showroom areas, our staff are doing likewise as part of our effort to maintain the highest degree of personal safety for customers and staff alike.


Can I change my order date?

We will aim to be as flexible as we can, but will be limited by demand. To change your order date, you’ll need to contact your local branch, who will be able to confirm what is possible.


Can I change my collection date?

We will aim to be as flexible as we can, but please bare with us. To change your collection date, you’ll need to contact your local branch, who will be able to confirm what is possible.


What if I am unable to adhere to the time slot for my prearranged collection?

If customers are unable to make the allocated time slot, then the collection will need to be rebooked. Please contact the branch you placed your order with.


Can I come into branch?

All Burton Roofing Depots are officially open for trade though please note safety measures must be adhered to at all times when visiting or recieving a Burton Roofing Delivery.

How can I pay for my order?

Customers with credit account facilities will be able to pay as normal. Other customers will be able to pay via credit or debit card. We are able to take cash payments but would ask that customers consider contactless payment as a first resort.


What are you doing about orders placed before lockdown?

Customers with an outstanding order should already have been contacted to resolve any issues. If you require more information, please contact your local branch. Please see above for depot information or visit our depot locator page.


Will you supply PPE in branch to keep me safe if I am collecting my order?

The health, safety and wellbeing of our colleagues, customers and communities is our number one priority. Hand sanitising stations will be available in branches to make use of. We are continuing to follow the latest government guidelines with regards to PPE.

Can I still open an account?

Yes, you can still open an account. To register for a Burton Roofing Trade account please download our application form and email it to creditcontrol@burtonroofing.co.uk. We will then consider your application and be in touch.

Can I extend my credit terms?

Please contact your local branch to discuss.

Is credit control available to contact for our trade account?

Yes, they are still available and can be contacted by phone on 01482 384696.

When will my refund/credit get processed?

Please contact your local branch to discuss this. If you are unable to contact via the phone (due high volumes we are receiving), please email as they are still receiving and monitoring emails. We will aim to get back to you as soon as we can. All depot contact details can be found on our depot locator page.

Are branches accepting supplier deliveries?

Yes all Burton Roofing depots are accepting supplier deliveries and supply remains relatively unaffected.

Are any products impacted by supply?

Burton Roofing maintains high stock levels and receives goods from a wide portfolio of suppliers, as such supply levels are currently unaffected.