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Coronavirus Notice

Burton Roofing depots have officially re-opened for trade but please note our changes to service in order to protect customers and staff during the Covid epidemic. These changes follow government guidelines and advice from Public Health authorities. By adhering to these changes all of our depots are now open for walk-in trade, deliveries, and prearranged collections.


All Burton Roofing Depots are officially open for trade though please where possible we encourage customers to use our 'Pre-arranged Collection Service'. The steps to pre-arrange your collection are as follows;


    1.    Contact your local branch via email or phone and place your order.

    2.    An order confirmation will be sent to you via email.

    3.    Once your order is ready to collect a member of the sales team will contact you and arrange a designated collection time.

    4.    Arrive at your local depot at your designated time and collect.


We encourage wherever possible payment to be made on account, via card payment, contactless card payment or through Apple pay.

Depot contact details

Depot Status Email Address Telephone No
Hull Walk-In Orders Permitted hull@burtonroofing.co.uk 01482 223770
York Walk-In Orders Permitted york@burtonroofing.co.uk 01904 781467
Leeds Walk-In Orders Permitted leeds@burtonroofing.co.uk 0113 2890089
Stockton Walk-In Orders Permitted stockton@burtonroofing.co.uk 01642 606084
Newcastle Walk-In Orders Permitted newcastle@burtonroofing.co.uk 0191 218 0060
Livingston Walk-In Orders Permitted livingston@burtonroofing.co.uk 01506 445420
Brechin Walk-In Orders Permitted brechin@burtonroofing.co.uk 01356 629116
Stockport Walk-In Orders Permitted stockport@burtonroofing.co.uk 0161 4806040
Sheffield Walk-In Orders Permitted sheffield@burtonroofing.co.uk 01142567970
Southampton Walk-In Orders Permitted southampton@burtonroofing.co.uk 02380 339393
Kenley Walk-In Orders Permitted kenley@burtoroofing.co.uk 0208 6605720
Sevenoaks Walk-In Orders Permitted sevenoaks@burtonroofing.co.uk 01732 463416
Redhill Walk-In Orders Permitted redhill@burtonroofing.co.uk 01293 776543

For customer account payments  and queries please contact the credit control team on 01482 384696 or creditcontrol@burtonroofing.co.uk .

Safety precautions

Burton Roofing depots have reopened with the safety of our staff and any customers at the forefront of our thinking. The following safety precautions have been taken;

Collection;

  • Clear signage indicating safe distancing and hygiene rules is displayed throughout the premises.
  • Floor markings to define 2m zones for customers and staff.
  • Limited access to each area and set limits for the number of customers in a depot at any given time.
  • Dedicated hand sanitiser stations are in place throughout our depots.
  • All office spaces follow strict distancing rules.
  • Clear instructions on how to maintain cleanliness and hygiene standards.


Deliveries;

  • We will always contact you before delivery to make sure that your circumstances haven’t changed and that the site is safe to deliver to.
  • All deliveries will be kerbside only and follow social distancing guidelines.
  • Our driver will contact you by telephone when arriving on site.
  • Paperwork will be taped to pallets / goods on your delivery.
  • No signatures will be required, our drivers will print your name and will take a photo of the offloaded delivery and the delivery ticket will be emailed to you where we have your details.


To see formal documentation of how Burton Roofing adheres to Government Guidelines please see here. If you wish to speak to anyone regarding Covid Safety Precautions please email enquiries@burtonroofing.co.uk .


FAQ’s


How will deliveries work?

All deliveries will be done adhering to social distancing guidelines and materials will be delivered to the kerbside. A 2m cordon will be placed around vehicles during the delivery and customers will no longer sign for their delivery. A copy of the customer’s paperwork will be attached to the pallet or timber. Throughout their shift, drivers are advised to maintain good hygiene practices and observe social distancing. All vehicles will be cleaned at the end of every shift.

Are all your branches open for collection?

All Burton Roofing Depots are officially open for trade though please note our depots are operating by a delivery or pre-arranged collection basis. The steps to pre-arrange your collection can be seen at the top of this page.

Can I change my order date?

We will aim to be as flexible as we can, but will be limited by demand. To change your order date, you’ll need to contact your local branch, who will be able to confirm what is possible.

Can I change my collection date?

We will aim to be as flexible as we can, but please bare with us. To change your collection date, you’ll need to contact your local branch, who will be able to confirm what is possible.

What if I am unable to adhere to the time slot for my prearranged collection?

If customers are unable to make the allocated time slot, then the collection will need to be rebooked. Please contact the branch you placed your order with.

Can I come into branch?

Burton Roofing Depots are currently operating by a delivery or pre-arranged collection basis. Depots will begin to open up as restrictions ease but please note at this current stage we discourage and will not serve on the day, non prearranged demand.


How can I pay for my order?

Customers with credit account facilities will be able to pay as normal. Other customers will be able to pay via credit or debit card. We are able to take cash payments but would ask that customers consider contactless payment as a first resort.


What are you doing about orders placed before lockdown?

Customers with an outstanding order should already have been contacted to resolve any issues. If you require more information, please contact your local branch. Please see above for depot information or visit our depot locator page.


Will you supply PPE in branch to keep me safe if I am collecting my order?

The health, safety and wellbeing of our colleagues, customers and communities is our number one priority. Hand sanitising stations will be available in branches to make use of. We are continuing to follow the latest government guidelines with regards to PPE.

Can I still open an account?

Yes, you can still open an account. To register for a Burton Roofing Trade account please download our application form and email it to creditcontrol@burtonroofing.co.uk. We will then consider your application and be in touch.

Can I extend my credit terms?

Please contact your local branch to discuss.

Is credit control available to contact for our trade account?

Yes, they are still available and can be contacted by phone on 01482 384696.

When will my refund/credit get processed?

Please contact your local branch to discuss this. If you are unable to contact via the phone (due high volumes we are receiving), please email as they are still receiving and monitoring emails. We will aim to get back to you as soon as we can. All depot contact details can be found on our depot locator page.

Are branches accepting supplier deliveries?

Yes all Burton Roofing depots are accepting supplier deliveries and supply remains relatively unaffected.

Are any products impacted by supply?

Burton Roofing maintains high stock levels and receives goods from a wide portfolio of suppliers, as such supply levels are currently unaffected.