VELUX Rewards | Available all year long
What is VELUX Rewards?
Following on from the success of a series of promotions on selected products from the VELUX range, VELUX have decided to launch VELUX Rewards on an ongoing basis! This means that installers across the UK and Ireland can now claim rewards, redeemable at top brand retailers and restaurants, every time you buy any VELUX® roof windows, flat roof windows and sun tunnels in 2017. VELUX will also run special promotions offering increased rewards levels on selected products throughout the year!
How does it work?
Signing up for VELUX Rewards is quick and easy, you simply visit velux.co.uk/rewards or velux.ie/rewards to create an account, then upload your proof of purchase to earn rewards. Available on both mobile and desktop, it’s as simple as taking a picture of their receipt, or attaching a PDF, JPEG or any other popular file format. Proof of purchase should be uploaded within 45 days of the date stated on the invoice to qualify, VELUX then will verify the proof of purchase and add points to your account, usually within two working days.
How are installers rewarded?
Each VELUX roof window, flat roof window or sun tunnel carries a different reward level based on specification. Once each submission has been approved, points are added to your account to spend immediately, or save for a larger purchase. Rewards can be redeemed at some of the UK and Ireland’s best loved retailers, including M&S, Argos and Ticketmaster. We’re constantly adding new reward partners to provide the best selection possible!
Frequently asked questions
Who can claim VELUX Rewards?
VELUX Rewards can be claimed by the installer OR eventual end-user of the product. Builders merchants or other vendors of VELUX products are not eligible to claim VELUX Rewards.
What should I do if my customer has a problem claiming rewards?
If your customer has a problem accessing the system or claiming rewards, the best thing to do is email email@example.com. Our rewards team will then take all of the details and assist the customer from there.
How do I find out the level of reward applicable for each product?
In order to find the level of reward for their VELUX roof window, flat roof window or sun tunnel, simply log into your account, then click on ‘Rewards calculator’. You can then enter the code of your VELUX product(s) and the reward level will be displayed. The product code can be found in the VELUX brochure, displayed on the box of the product or on a data-plate located on the left hand side of the top of the window sash.
Which VELUX products qualify for rewards?
Any VELUX roof window, flat roof window or sun tunnel qualifies for rewards. VELUX flashings, blinds, awnings, roller shutters and rooflights for uninhabited spaces do not currently qualify for VELUX Rewards.
Is there a maximum level of products that can be claimed for?
No maximum applies, however for large orders (20+ products) additional verification of the order may be required. VELUX will contact the customer in this instance.
How long after purchase do I have to claim?
Proof of purchase should be submitted within 45 days of the date displayed on the invoice. VELUX will typically verify the receipt within two working days.
How will I know when my claim has been approved or rejected?
Once each claim has been processed, you will receive an email and text message to let you know if the claim has been approved or rejected. If approved, this will detail the amount of rewards points earned, if rejected a reason will be indicated.
What are the typical reasons for rejection?
Proof of purchase will typically be rejected if the full invoice is not visible, if it is blurry or unreadable, if it has been submitted outside of qualifying dates, or if your details on the invoice do not match the account. Copy invoices are not typically eligible for rewards as the original invoice is required. The reason for rejection will be communicated to the customer via text message.
Full terms and conditions are available online at velux.co.uk/rewards